– Returns can be made within 30 days of your order shipment date.
– A complementary UPS or Fedex return shipping label will be provided to all customers inside the US. If you use your own shipper for the return, please make sure to obtain a tracking number.
– Items must be returned in their original packaging.
– Claims for missing items, items damaged in transit and clothing items that do not fit must be submitted within 2 business days of receipt of merchandise.
– Shipping charges will not be refunded on unclaimed/refused/undeliverable packages.
– If you choose store credit for your refund, we will add extra $5 to the amount of your refund.
2. Items incorrectly presented on the website. If your item arrives to you and is different from the one presented on the website.
Shipping charges will be refunded if all products you received fall in this category and are being returned for a refund.
Non returnable products
2. Electronic media products, panties, liquids, batteries and/or anything that has a crotch.
How to make a return
a. Your order number, name and email address.
b. Products you wish to return and the reason for the return.
c. If you would like a refund, store credit or a replacement. We can accommodate any combination of the above options in the same return.
2. You will be emailed a complementary UPS or FEDEX return shipping label (US only). If you do not have access to a printer, please let us know and we will send one to you via regular mail.
3. Pack up the items you’re returning, affix the label to the package and drop it off at any UPS or FEDEX location. To find the UPS or FEDEX location nearest to you, please visit www.ups.com/dropoff.
When can I expect my refund and/or replacement?
Terms and conditions
In your return package please include:
The packing slip
A note explaining the problem
A note stating whether you would like a refund or an exchange for another item.
Please allow up to 3 weeks to receive your replacement or refund. We are dedicated to carrying only the highest quality products and maintaining attentive customer service. We hope you have been and will be happy with our services.